Any ideas on this "RESTART_FLOW_ERROR". Signing up...
# support-questions-legacyb
blockexplorer1492
04/24/2023, 10:44 AMAny ideas on this "RESTART_FLOW_ERROR". Signing up via passwordless and getting internal server error. Nodejs logs gave this error message
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rp_st
04/24/2023, 10:45 AMthis means that you need to take the user back to the initial login screen and ask them to re enter their email /phone
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blockexplorer1492
04/24/2023, 10:46 AMBut why is it happening? This occurs whenever I am clicking on email confirmation link that I receive in my email
blockexplorer1492
04/24/2023, 10:46 AMLogin screen -> enter email -> receive magic link in email -> click -> internal server error
blockexplorer1492
04/24/2023, 10:47 AMAlso this is only happening for some email IDs and not all
blockexplorer1492
04/24/2023, 10:48 AMIf I enter a gmail id then it works and allows me to proceed, but when I enter a company email id then I get this error. Sometimes happens with gmail ID as well but mostly it works
blockexplorer1492
04/24/2023, 11:03 AM?
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rp_st
04/24/2023, 12:14 PMhmm.. that's odd.
It can also happen if the link was already consumed
rp_st
04/24/2023, 12:14 PMare you building your own custom UI?
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blockexplorer1492
04/26/2023, 3:00 PMLet me confirm that but most likely yes
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rp_st
04/26/2023, 3:06 PMif you are using a custom UI, you need to be careful to handle the case wherein the email client can open the link and consume the code. This way, when the user clicks on the email link, it will already have been consumed resulting the error you see.
This is mentioned in our docs too: https://supertokens.com/docs/passwordless/custom-ui/login-magic-link#if-on-a-different-device-or-browser
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blockexplorer1492
04/26/2023, 5:06 PMOh I see
blockexplorer1492
04/26/2023, 5:07 PMI didn't know that
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rp_st
04/26/2023, 5:08 PMah. Well, now you do 🙂
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