Hi there,
It seems that something happened with o...
# support-questions-legacyy
yuriy.kurylenko
04/27/2023, 5:31 PMHi there,
It seems that something happened with our production environment (tech@offscript.io account) since the users of our platform are not able to authenticate with Supertokens anymore. Everything works fine with the development environment.
I also get an error when trying to export production users to CSV (see attached), but it works fine when doing it for dev env users. So I assume these 2 issues can be connected.
Can you please check the logs on your end?
Thank you so much,
Yuriy
r
rp_st
04/27/2023, 5:32 PMHey @yuriy.kurylenko if you visit the connection uri on the /hello path, what do you see?
y
yuriy.kurylenko
04/27/2023, 5:33 PMI see "Hello"
r
rp_st
04/27/2023, 5:33 PMRight. So the core is working as expected.
rp_st
04/27/2023, 5:33 PMWe will investigate why you can get the CSV, but the core is working
rp_st
04/27/2023, 5:33 PMYou should check your backend perhaps
y
yuriy.kurylenko
04/27/2023, 5:34 PMWe can do it, but we haven't changed anything in months, all our services are operational, and authentication stopped working 2 hours ago
r
rp_st
04/27/2023, 5:35 PMDo you see any error stack on your backend?
rp_st
04/27/2023, 5:35 PMThe core is working fine on our side for sure.
rp_st
04/27/2023, 5:35 PMWhen you try and sign up on your website, what error do you see?
y
yuriy.kurylenko
04/27/2023, 5:36 PMNo, unfortunately, I don't see any errors, it is a little bit complex to explain
r
rp_st
04/27/2023, 5:36 PMHmm
rp_st
04/27/2023, 5:36 PMWhat happens if you sign up on your site?
y
yuriy.kurylenko
04/27/2023, 5:36 PMBut I hope it would be possible for you to check the logs yielded by our organisation?
r
rp_st
04/27/2023, 5:37 PMWe can check the logs, but it has no errors at all.
y
yuriy.kurylenko
04/27/2023, 5:37 PMWhat is the time of the latest request?
r
rp_st
04/27/2023, 5:37 PMLet me check
y
yuriy.kurylenko
04/27/2023, 5:39 PMAnd what was the email of the user that was created last?
r
rp_st
04/27/2023, 5:43 PMThe last api was 2 mins ago
rp_st
04/27/2023, 5:43 PMFrom the logs it seems that your backend is restarting for some reason
y
yuriy.kurylenko
04/27/2023, 5:45 PMIn which way?
r
rp_st
04/27/2023, 5:46 PMYou use serverless functions right?
y
yuriy.kurylenko
04/27/2023, 5:47 PMYes, we have our auth service on AWS ECS
r
rp_st
04/27/2023, 5:47 PMRight ok. So the restarting comment can be ignored
y
yuriy.kurylenko
04/27/2023, 5:47 PMI don't see any indication of it
yuriy.kurylenko
04/27/2023, 5:47 PMThe container is running as expected
r
rp_st
04/27/2023, 5:48 PMSo is the supertokens core
y
yuriy.kurylenko
04/27/2023, 5:49 PMhttps://cdn.discordapp.com/attachments/1101198906190217216/1101203423577264138/Screenshot_2023-04-27_at_19.49.03.png▾
r
rp_st
04/27/2023, 5:49 PMSo what happens if you sign up on the site? Does it give a 500 error?
y
yuriy.kurylenko
04/27/2023, 5:50 PMI can't really confirm it, since I don't see any logs from the container on AWS
r
rp_st
04/27/2023, 5:50 PMWhat happens on the frontend?
rp_st
04/27/2023, 5:50 PMTry and sign up. See what happened
rp_st
04/27/2023, 5:52 PMEmail of the last user kolll@ff.com
y
yuriy.kurylenko
04/27/2023, 5:55 PMThis sounds right. We don't really use the signup screen, we do it through
signUpPOSTr
rp_st
04/27/2023, 5:55 PMHmmm.
rp_st
04/27/2023, 5:55 PMIs there anything you can test using a frontend?
rp_st
04/27/2023, 5:56 PMCause really, it seems all fine from our end.
rp_st
04/27/2023, 5:56 PMWe can even download the CSV via out api
y
yuriy.kurylenko
04/27/2023, 5:56 PMTrying now
yuriy.kurylenko
04/27/2023, 6:06 PMStill on it
r
rp_st
04/27/2023, 6:07 PMOky
y
yuriy.kurylenko
04/27/2023, 6:12 PMOk, I was not able to tap into the code that handles signing up
yuriy.kurylenko
04/27/2023, 6:13 PMBut our config looks like this
yuriy.kurylenko
04/27/2023, 6:13 PMsupertokens: {
connectionURI: process.env.SUPERTOKENS_DOMAIN as string,
apiKey: process.env.SUPERTOKENS_API_KEY as string,
},
framework: "express" as TypeFramework,
appInfo,
recipeList: [
EmailPasswordNode.init({
override: {
apis: (originalImplementation) => {
return {
...originalImplementation,
signUpPOST: async (input: any) => {
if (originalImplementation.signUpPOST === undefined) {
throw Error("Should never come here")
}
const response = await originalImplementation.signUpPOST(input)
if (response.status === "OK") {
const { id, email } = response.user
// New user was created
await fetchApi(
${websiteDomain}/api/users/createyuriy.kurylenko
04/27/2023, 6:14 PMIt is the part of it that should override the standard SignUp functionality
yuriy.kurylenko
04/27/2023, 6:14 PMSomehow I don't have any evidence that the callbacks are actually being called
yuriy.kurylenko
04/27/2023, 6:16 PMOk, I think I was looking at the wrong place
yuriy.kurylenko
04/27/2023, 6:28 PMOk, so when I sign up, I do get something that looks right:
Copy code
{
status: 'OK',
user: {
id: 'f1c2f8e6-90f4-471f-bdbd-34f6756bf7b1',
email: 'kokokoko@h.com',
timeJoined: 1682620066503
}
}r
rp_st
04/27/2023, 6:38 PMRight. So this is working
y
yuriy.kurylenko
04/27/2023, 6:39 PMI am trying to figure out what are we getting back when signing in
yuriy.kurylenko
04/27/2023, 6:53 PMBtw, is supertokens sending requests to https://ah.offscript.io/webhook ?
r
rp_st
04/27/2023, 6:54 PMNope.
y
yuriy.kurylenko
04/27/2023, 6:57 PMWhen initialising supertokens, we are setting both apiDomain and websiteDomain to be https://ah.offscript.io
r
rp_st
04/27/2023, 6:57 PMOkay. Is this related to the webhook question?
y
yuriy.kurylenko
04/27/2023, 6:57 PMYes
r
rp_st
04/27/2023, 6:57 PMWe don’t have the concept of webhooks
rp_st
04/27/2023, 6:58 PMAll the requests to the core goes via our backend
rp_st
04/27/2023, 6:58 PMThere have been no errors on the core service that we manage
y
yuriy.kurylenko
04/27/2023, 7:00 PMYes, thanks a lot for your help. I feel like I need to dig deeper into our authenication flow tomorrow since it is quite complex.
yuriy.kurylenko
04/27/2023, 7:00 PMWould it be ok to contact you in case if I find something related to supertokens?
r
rp_st
04/27/2023, 7:01 PMYea fair enough.
rp_st
04/27/2023, 7:01 PMYou can message right here
rp_st
04/27/2023, 7:01 PMI’ll reply when I have time 🙂
y
yuriy.kurylenko
04/27/2023, 7:01 PMThanks. 1 last thing - have you seen any log in requests from us?
r
rp_st
04/27/2023, 7:01 PMYes. We have.
rp_st
04/27/2023, 7:01 PMAnd those requests all succeed
rp_st
04/27/2023, 7:02 PMSo your backend is querying the core for sure.
y
yuriy.kurylenko
04/27/2023, 7:02 PMYes, I understand, thanks a lot for your help
yuriy.kurylenko
04/28/2023, 10:26 AMHi, @rp_st ! Sorry for bothering you yesterday. After a more thorough investigation, we identified that the issue was with Hasura, but not Supertokens. Thanks again! 🤝
r
rp_st
04/28/2023, 10:26 AMright! sounds good 🙂
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