No SuperTokens core available to query

Question

I have my website deployed and I am getting the following error when trying to sign in using an account I created on localhost connected to the same supertokens hosted instance Error No SuperTokens core available to query at Querier home rscsguex nodevenv api development 14 lib node modules supertokens node lib build querier js 225 27 at Generator next at home rscsguex nodevenv api development 14 lib node modules supertokens node lib build querier js 30 75 at new Promise at awaiter home rscsguex nodevenv api development 14 lib node modules supertokens node lib build querier js 12 16 at Querier sendRequestHelper home rscsguex nodevenv api development 14 lib node modules supertokens node lib build querier js 218 13 at Querier home rscsguex nodevenv api development 14 lib node modules supertokens node lib build querier js 245 43 at Generator throw at rejected home rscsguex nodevenv api development 14 lib node modules supertokens node lib build querier js 22 44 at processTicksAndRejections internal process task queues js 95 5 https cdn discordapp com attachments 644849840475602944 1106388183224168538 image png

nkshah2 · Answer

Hi < aaronkopplin> Can you confirm that you have the correct URL set for connectionUri in the backend

aaronkopplin · Answer

Yes I have verified that the connection uri is correct and is being populated at run time

aaronkopplin · Answer

The only thing I can t think of is that the server it is running on is not letting my API talk to supertokens

aaronkopplin · Answer

I m using the managed AWS instance

aaronkopplin · Answer

Which I am very grateful to use

nkshah2 · Answer

Can you log into supertokens com and verify that your application shows as running

aaronkopplin · Answer

I can try that but I m pretty sure it s running When I go to the connection URI port number the connection displays hello

aaronkopplin · Answer

Additionally when I run my application on local host I can log in just fine

aaronkopplin · Answer

It only happens on the server

nkshah2 · Answer

Right what framework are you using for your server

aaronkopplin · Answer

Node js

aaronkopplin · Answer

Supertokens node

nkshah2 · Answer

Express

aaronkopplin · Answer

The error is getting thrown by querierjs because the retries count gets to 0

aaronkopplin · Answer

And yes express

nkshah2 · Answer

Sounds like whatever you are using to host your server isn t allowing requests to the managed service

nkshah2 · Answer

I would check if you need to whitelist domains for external api calls

aaronkopplin · Answer

Perfect I ll try that

aaronkopplin · Answer

my server provider namecheap opened up the port and it works now

nkshah2 · Answer

Awesome glad you got it working