I have my website deployed and I am getting the fo...
# support-questions-legacyb
bitcoinrippin
05/12/2023, 1:11 AMI have my website deployed and I am getting the following error when trying to sign in using an account I created on localhost (connected to the same supertokens hosted instance)
Error: No SuperTokens core available to query
at Querier. (/home/rscsguex/nodevenv/api-development/14/lib/node_modules/supertokens-node/lib/build/querier.js:225:27)
at Generator.next ()
at /home/rscsguex/nodevenv/api-development/14/lib/node_modules/supertokens-node/lib/build/querier.js:30:75
at new Promise ()
at __awaiter (/home/rscsguex/nodevenv/api-development/14/lib/node_modules/supertokens-node/lib/build/querier.js:12:16)
at Querier.sendRequestHelper (/home/rscsguex/nodevenv/api-development/14/lib/node_modules/supertokens-node/lib/build/querier.js:218:13)
at Querier. (/home/rscsguex/nodevenv/api-development/14/lib/node_modules/supertokens-node/lib/build/querier.js:245:43)
at Generator.throw ()
at rejected (/home/rscsguex/nodevenv/api-development/14/lib/node_modules/supertokens-node/lib/build/querier.js:22:44)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
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nkshah2
05/12/2023, 4:37 AMHi @bitcoinrippin
Can you confirm that you have the correct URL set for connectionUri in the backend?
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bitcoinrippin
05/12/2023, 11:31 AMYes, I have verified that the connection uri is correct and is being populated at run time
bitcoinrippin
05/12/2023, 11:32 AMThe only thing I can’t think of is that the server it is running on is not letting my API talk to supertokens
bitcoinrippin
05/12/2023, 11:32 AMI’m using the managed AWS instance
bitcoinrippin
05/12/2023, 11:32 AMWhich I am very grateful to use
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nkshah2
05/12/2023, 11:33 AMCan you log into supertokens.com and verify that your application shows as running?
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bitcoinrippin
05/12/2023, 11:34 AMI can try that but I’m pretty sure it’s running. When I go to the connection URI:port number the connection displays “hello”
bitcoinrippin
05/12/2023, 11:34 AMAdditionally, when I run my application on local host I can log in just fine.
bitcoinrippin
05/12/2023, 11:34 AMIt only happens on the server
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nkshah2
05/12/2023, 11:34 AMRight, what framework are you using for your server?
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bitcoinrippin
05/12/2023, 11:35 AMNode js
bitcoinrippin
05/12/2023, 11:35 AMSupertokens-node
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nkshah2
05/12/2023, 11:35 AMExpress?
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bitcoinrippin
05/12/2023, 11:35 AMThe error is getting thrown by querierjs because the retries count gets to 0
bitcoinrippin
05/12/2023, 11:35 AMAnd yes, express
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nkshah2
05/12/2023, 11:36 AMSounds like whatever you are using to host your server isn’t allowing requests to the managed service
nkshah2
05/12/2023, 11:36 AMI would check if you need to whitelist domains for external api calls
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bitcoinrippin
05/12/2023, 11:36 AMPerfect I’ll try that!
bitcoinrippin
05/12/2023, 10:38 PMmy server provider (namecheap) opened up the port and it works now!
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nkshah2
05/13/2023, 2:01 AMAwesome, glad you got it working
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