My super tokens instance on SaaS is in restarting...
# support-questions-legacyb
bladerpc
05/24/2023, 2:13 AMMy super tokens instance on SaaS is in restarting mode. I'm not sure why that would be the case
bladerpc
05/24/2023, 2:33 AMhttps://cdn.discordapp.com/attachments/1110752459837669407/1110757345128108052/image.png▾
bladerpc
05/24/2023, 2:39 AM@rp_st or @nkshah2 can you guys look into?
r
rp_st
05/24/2023, 4:19 AMhey @bladerpc the error has been fixed.
rp_st
05/24/2023, 4:23 AMApologies for the delay in it getting it fixed. The instance was working, just taking slightly longer to return a response which caused a timeout error on our frontend UI leading to showing the restarting state.
b
bladerpc
05/24/2023, 5:18 AMhmm @rp_st i was actually getting 500's on my backend and couldn't login even after multiple attempts
bladerpc
05/24/2023, 5:18 AMwhat was the fix? (just a restart?)
r
rp_st
05/24/2023, 5:34 AMOh I see. Yea. A restart fixed it.
b
bladerpc
05/24/2023, 5:35 AM😅 hopefully doesn't happen to often
r
rp_st
05/24/2023, 5:35 AMThis is the first time something like this has happened in over a year😅
rp_st
05/24/2023, 5:36 AMUsually when ec2 instances have an issue, we auto restart it. But this time, the core was sometimes responding quickly, and sometimes not. So it’s really a one off issue
b
bladerpc
05/24/2023, 5:38 AMsounds good, the funs of running infra :D. Thanks for the swifty response!
2 Views