Hey guys, I'm developing a software and I have a p...
# support-questions-legacyd
dbone1154
02/15/2024, 4:51 PMHey guys, I'm developing a software and I have a problem that I can't solve right now. Email verification works, but password reset does not work. When I call up the URL "/api/auth/user/password/reset/token" with the correct email via Insomnia, for example, I get an http 500 with the message "should never come here". I don't get anything in the logs that would help. Does anyone have any ideas where I should look?
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rp_st
02/15/2024, 4:52 PMhey @dbone1154 do you have a global error handler in your app which is sending a 500 back to the client?
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dbone1154
02/15/2024, 4:53 PMYes I have a global error handler, but it sends a 404 and I get a http 200 with an ok if I enter a wrong email.
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rp_st
02/15/2024, 4:53 PMso we do not send back a 500 error from our sdk. We already throw an error.
rp_st
02/15/2024, 4:53 PMWhich means you must be catching the error and sending a 500
rp_st
02/15/2024, 4:54 PMso when you do that, you should log the error out so you can see the full error stack
rp_st
02/15/2024, 4:54 PMand share that with me
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dbone1154
02/15/2024, 5:03 PMOk now i get a stacktrace
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rp_st
02/15/2024, 5:04 PMwhich versinon of our sdk are you using?
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dbone1154
02/15/2024, 5:05 PMFail I made a mistike
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rp_st
02/15/2024, 5:06 PM?
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dbone1154
02/15/2024, 5:08 PMSupertokens sdk version is v0.17.3
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rp_st
02/15/2024, 5:10 PMcan you enable backend debug logs for supertokens and show the output of that?
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dbone1154
02/15/2024, 5:10 PMok
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rp_st
02/15/2024, 5:11 PMalos, is this happening for the dev env? Or prod env? Are you using our managed service or self hosted?
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dbone1154
02/15/2024, 5:12 PMdev enviroment & selfhosted
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rp_st
02/15/2024, 5:13 PMright. Can you enable backend debug logs and show the output?
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dbone1154
02/15/2024, 5:14 PMits building
dbone1154
02/15/2024, 5:17 PM[GIN] 2024/02/15 - 17:16:35 | 404 | 31.651663ms | 10.244.0.202 | POST "/api/auth/user/password/reset/token"
github.com/gin-gonic/gin.(*Context).Next
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174
github.com/Innovaitec0/erp-backend/internal/app/routes.(*Server).registerMiddlewares.Ginzap.GinzapWithConfig.func4
/go/pkg/mod/github.com/gin-contrib/zap@v0.2.0/zap.go:59
github.com/gin-gonic/gin.(*Context).Next
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174
github.com/gin-gonic/gin.CustomRecoveryWithWriter.func1
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/recovery.go:102
github.com/gin-gonic/gin.(*Context).Next
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174
github.com/gin-gonic/gin.LoggerWithConfig.func1
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/logger.go:240
github.com/gin-gonic/gin.(*Context).Next
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174
github.com/gin-gonic/gin.serveError
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/gin.go:656
github.com/gin-gonic/gin.(*Engine).handleHTTPRequest
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/gin.go:649
github.com/gin-gonic/gin.(*Engine).ServeHTTP
/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/gin.go:576
net/http.serverHandler.ServeHTTP
/usr/local/go/src/net/http/server.go:3137
net/http.(*conn).serve
/usr/local/go/src/net/http/server.go:2039
2024-02-15T17:16:35.030Z INFO zap@v0.2.0/zap.go:91 /api/auth/user/password/reset/token {"status": 404, "method": "POST", "path": "/api/auth/user/password/reset/token", "query": "", "ip": "10.244.0.202", "user-agent": "HTTPie", "latency": "31.607545ms", "time": "2024-02-15T17:16:35Z"}
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rp_st
02/15/2024, 5:18 PMthats not our debug logs
rp_st
02/15/2024, 5:18 PMcan you enable our debug logs? Search our docs for debug logs
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dbone1154
02/15/2024, 5:18 PMthere is mor
dbone1154
02/15/2024, 5:18 PMi make a txt
dbone1154
02/15/2024, 5:19 PMdbone1154
02/15/2024, 5:20 PMI just updated to 0.17.4 version
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rp_st
02/15/2024, 5:21 PMwhats your emaildelivery config in emailpassword.init?
rp_st
02/15/2024, 5:22 PMi mean can you paste your backend supertokens.init here?
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dbone1154
02/15/2024, 5:23 PMdbone1154
02/15/2024, 5:23 PMemail verification does work for me
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rp_st
02/15/2024, 5:24 PMright. So you are using emailverification.MakeSMTPService for emailpassword. Thats wrong. You should use emailpassword.MakeSMTPService instead in the emailpassword.init
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dbone1154
02/15/2024, 5:25 PMAh thank you ! I will try it
dbone1154
02/15/2024, 5:39 PMThis time I get "tls: failed to verify certificate: x509: certificate signed by unknown authority". It seems that the ssl certificate from the smtp server has expired ... I'll fix it later. Thank you!