Hello - I lost access to my account's primary emai...
# support-questions-legacyu
_cristoforo_
02/13/2024, 1:16 AMHello - I lost access to my account's primary email address. Can I update that somehow? I'm trying to enter payment information but I don't want to have it connected to my old company's email address that no longer exists.
r
rp_st
02/13/2024, 5:17 AMhey @_cristoforo_ you can email us on rishabh@supertokens.com requesting an email change along with the userId of your account.
You can get the user id of your account by navigating to api.supertokens.com -> inspect element -> applications -> cookies -> sAccessToken -> decode it and send the sub claim. This way, we can be sure that you own the account even if you do not email us from your registered email ID.
u
_cristoforo_
02/13/2024, 5:33 AMHey, rp. Yes will do that now.
_cristoforo_
02/13/2024, 5:38 AMOk, @rp_st, I sent the email! Thank you for your help!
r
rp_st
02/13/2024, 6:03 AMdone!
rp_st
02/13/2024, 6:03 AMsent you an email. Please see that