Hey everyone,
So I'm not off to a good start, I a...
# support-questions-legacyo
ontoneio
10/26/2023, 7:32 PMHey everyone,
So I'm not off to a good start, I am not even able to sign up. None of the options work, including email. Any help with this?
r
rp_st
10/26/2023, 7:38 PMHey. Have you setup the backend SDK?
o
ontoneio
10/26/2023, 7:45 PMNo I am just trying to sign up on the website
r
rp_st
10/26/2023, 7:45 PMOn our website? On supertokens.com?
rp_st
10/26/2023, 7:46 PMWhich login method are you using?
o
ontoneio
10/26/2023, 7:47 PMYes on Supertokens.com I have tried Github, Google and entering my email and pass.
r
rp_st
10/26/2023, 7:47 PMHuh.. is there something blocking the browser from contacting our servers? Can I see the network tab please?
o
ontoneio
10/26/2023, 7:49 PMontoneio
10/26/2023, 7:49 PMI keep seeing that resource in the console
ontoneio
10/26/2023, 7:49 PMr
rp_st
10/26/2023, 7:50 PMwhat happens if you click on login with google? Can i see the network tab whilst you click that button please?
o
ontoneio
10/26/2023, 7:53 PMr
rp_st
10/26/2023, 7:53 PMit seems like our servers are blocked for you
rp_st
10/26/2023, 7:53 PMnot sure why that would be happening. Are you on a VPN?
o
ontoneio
10/26/2023, 7:53 PMI am not.
r
rp_st
10/26/2023, 7:54 PMmaybe you should try one and see if it works? Which country are you in?
o
ontoneio
10/26/2023, 7:54 PMIm in the US
r
rp_st
10/26/2023, 7:54 PMtry a different browser also maybe?
o
ontoneio
10/26/2023, 7:54 PMI am not sure why your servers would be blocked for me specifically
r
rp_st
10/26/2023, 7:55 PMyeaa.. neither am i. Very strange
o
ontoneio
10/26/2023, 7:55 PMI already tried Edge and Chrome. Same result
r
rp_st
10/26/2023, 7:55 PMtry using a VPN?
rp_st
10/26/2023, 7:57 PMwhats even more weird is that supertokens.com is working for you, but api.supertokens.com is not.. even though they resolve to the same IP
o
ontoneio
10/26/2023, 7:57 PMSo I just had my coworker try an sign up an it's the same thing
r
rp_st
10/26/2023, 7:57 PMhuh.. really.
rp_st
10/26/2023, 7:57 PMlet me try to VPN from the US
rp_st
10/26/2023, 7:58 PMis it possible that your office firewall is preventing these calls?
o
ontoneio
10/26/2023, 7:58 PMNah we don't have a firewall that strict
ontoneio
10/26/2023, 7:58 PMHold on though
ontoneio
10/26/2023, 7:59 PMI have never run into this
r
rp_st
10/26/2023, 7:59 PMcause our site is working fine.. i tried differnet countries too right now
o
ontoneio
10/26/2023, 7:59 PMThe site works
ontoneio
10/26/2023, 7:59 PMthe sign up doesn't
ontoneio
10/26/2023, 8:00 PMI can't even use my phone to try as it redirects to desktop
r
rp_st
10/26/2023, 8:00 PMyea cause the site does require api.supertokens.com to work, but the sign up form does require that
rp_st
10/26/2023, 8:00 PMim quite sure it's some sort of office firewall in play here.
rp_st
10/26/2023, 8:01 PMmaybe use a different internet connection?
o
ontoneio
10/26/2023, 8:04 PMOk weird.
ontoneio
10/26/2023, 8:04 PMI was able to access through my hotspot
r
rp_st
10/26/2023, 8:04 PMYeaaa. I thought so
o
ontoneio
10/26/2023, 8:04 PMI'm not sure why they would be blocking you or even on what layer that's happening
ontoneio
10/26/2023, 8:05 PMI haven't been blocked on Ping or Auth0
r
rp_st
10/26/2023, 8:06 PMYea. Not sure either. There has been one such incident happen a year ago as well. The issue was that the firewall had a HUGE list of blocked sites that dynamically kept updating. And ours was on it cause at one point, we had supertokens.io which redirected to supertokens.com, and that kind of redirection got us on that blacklist (still no idea why)
o
ontoneio
10/26/2023, 8:08 PMWhere is your site hosted?
r
rp_st
10/26/2023, 8:08 PMAws
o
ontoneio
10/26/2023, 8:08 PMWhere is the API hostd?
r
rp_st
10/26/2023, 8:08 PMSame as the site
rp_st
10/26/2023, 8:08 PMBoth on ec2 instances on aws
o
ontoneio
10/26/2023, 8:08 PMIs it regionally located here in the US?
r
rp_st
10/26/2023, 8:08 PMNope
o
ontoneio
10/26/2023, 8:09 PMThat might be the thing
r
rp_st
10/26/2023, 8:09 PMHmm. But then why would supertokens.com load for you
rp_st
10/26/2023, 8:09 PMI guess CDN
rp_st
10/26/2023, 8:09 PM(We use cloudflare for our website)
rp_st
10/26/2023, 8:10 PMAnyway, this doesn’t really affect the service we provide to our customers from the point of view of us being their auth provider
o
ontoneio
10/26/2023, 8:13 PMThanks for the help. Could provide a list of domains you recommend white-listing in order to use your service?
r
rp_st
10/26/2023, 8:18 PMSupertokens.com, *.supertokens.com, supertokens.io, *.supertokens.io
o
ontoneio
11/08/2023, 11:38 PM@rp_st hello!
I am coming back to you about this API being blocked.
I had my network team take a look as to why this was being blocked internally and we arrived at the conclusion that the API endpoints reside in India, which triggers our network to block such endpoint appropriately.
What I don't understand is why that is the case when I have my ST instance set to Region:
us-east-1ontoneio
11/08/2023, 11:40 PMWe had to do this, because after my team whitelisted your service, we still could not access. So we troubleshooted and arrived at the endpoints residing in India.
Can you clarify why this is the case? If theres no assurance of how the system works, I cannot continue considering it as a possibility even if it is a cool piece of tech.
r
rp_st
11/09/2023, 5:06 AMThe instance is in us-east-1, that means all your calls to the SuperTokens core will go to the us-east-1 region, where the core resides.
On the other hand, our website uses api.supertokens.com for its API layer, and that is in India. None of the actual authentication requests for your app go to api.supertokens.com (except for our default email and sms delivery service, which you can swap out).
2 Views