<@435107855880683521> the Randstad instance is re...
# support-questions-legacyc
Code
10/31/2023, 10:58 PM@porcellus the Randstad instance is receiving "too many requests" errors. They're onboarding their talent right now, very bad timing, what are the rate limits here?
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Adiboi
10/31/2023, 11:04 PMHey @Code , the free tier RPS limit is:
Rate limit of 10 requests per second with a burst of 20 requests per second (with nodelay). This should be enough for 2 concurrent sign in / up requests.
To know more about rps and bursts, please this nginx document (https://www.nginx.com/blog/rate-limiting-nginx/)
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Code
10/31/2023, 11:05 PMWe should not be on the free tier, we pay for your service do we not?
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Adiboi
10/31/2023, 11:05 PMI dont believe you do? Checking
Adiboi
10/31/2023, 11:07 PMI dont see it. What email ID should I be looking for? Feel free to DM if you like
Adiboi
10/31/2023, 11:09 PMIf you exceed 5K MAUs, the RPS limit increases automatically.
Additionally, we offer the ability to increase the RPS limit for a cost (happy to share details)
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rp_st
11/01/2023, 4:15 AMHey @Code you are breaching 100 rps already
rp_st
11/01/2023, 4:16 AMWhich api call are you getting 429 for? Is there any logic on your end wherein you are calling the core manually in a loop?
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Code
11/01/2023, 4:22 AMI'll ask. They've hit 500 AU in about 4 days. Doesn't surprise me that they're hitting 100 RPS.
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rp_st
11/01/2023, 4:23 AMThat’s surprising. We have had users with 1000s of sign ups a day and it doesn’t get close to 100rps
rp_st
11/01/2023, 4:23 AMSo there must be some sort of custom logic that’s querying the core often
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Code
11/01/2023, 4:23 AMThey're the largest staffing company in the world, but they're only operating in Canada ATM. Do you have vision on what we might be doing wrong?
Code
11/01/2023, 4:24 AMWe're definitely open to improving the intervention for everyone's sake
Code
11/01/2023, 4:24 AMIntegration*
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rp_st
11/01/2023, 4:25 AMLet me first increase the rate limits to be higher so there are no issues like this, and then we can investigate why it’s happening in the first place. Give us sometime
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Code
11/01/2023, 4:25 AMSounds good, thank you very much we will work with you for sure
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rp_st
11/01/2023, 4:26 AMOkay. I’ll get back once that is done. By the way, are you seeing 429s all the time? Or just once in a while?
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Code
11/01/2023, 4:29 AMPretty consistently.
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rp_st
11/01/2023, 4:29 AMFor Which api?
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Code
11/01/2023, 4:29 AMIf you have advice, we'll implement it. Not sure, I'll ask
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rp_st
11/01/2023, 4:29 AMYup. Pls do ask.
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Code
11/01/2023, 4:32 AMI've asked, might not be super clear tho
Code
11/01/2023, 4:32 AMCan I have our backend guy reach out to you? Dharm@alchemytech.cq
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rp_st
11/01/2023, 4:33 AMYea sure.
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Code
11/01/2023, 4:33 AMCa*
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rp_st
11/01/2023, 4:33 AMThey could just message here?
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Code
11/01/2023, 4:33 AMKk
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rp_st
11/01/2023, 4:47 AMAlso, what’s the email associated with your prod account on supertokens.com? You can DM it to me.
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dharmalchemy
11/01/2023, 5:07 AMHi @rp_st , We are getting error from /recipe/user path but we have not implemented this API anywhere in the project
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rp_st
11/01/2023, 5:08 AMHave you enabled email verification in required mode?
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dharmalchemy
11/01/2023, 5:10 AMI am not getting it, what is require mode.
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rp_st
11/01/2023, 5:10 AMcan i see your frontend and backend supertokens.init?
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dharmalchemy
11/01/2023, 5:12 AMYes, For backend
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rp_st
11/01/2023, 5:13 AMok, so there is no email verification at all.
rp_st
11/01/2023, 5:13 AMhmm
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dharmalchemy
11/01/2023, 5:13 AMFor Frontend
`SuperTokens.init({
apiDomain:
${URI}r
rp_st
11/01/2023, 5:13 AMare you querying the core manually in your API to get the user info?
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dharmalchemy
11/01/2023, 5:19 AMWe are using getUserById method for get an user. And we are using getClaimValue for getting roles.
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rp_st
11/01/2023, 5:21 AMright.
rp_st
11/01/2023, 5:21 AMAnd how often are you querying getUserById?
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dharmalchemy
11/01/2023, 5:23 AMwhenever the user gets a login. it is not in the loop anywhere.
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rp_st
11/01/2023, 5:29 AMand no other API?
rp_st
11/01/2023, 5:29 AMi mean you don't call this function in any other API?
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dharmalchemy
11/01/2023, 5:30 AMNo
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rp_st
11/01/2023, 5:31 AMOkay. Any other calls to the core that you are doing via functions in any of your APIs?
rp_st
11/01/2023, 5:33 AMWhats the email associated with your account? I need that to be able to increase the rate limit.
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dharmalchemy
11/01/2023, 5:51 AMadditionaly we are using four more function in our project (signInUp, updateUser, getUserByEmail, getUserByPhoneNumber)
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rp_st
11/01/2023, 5:51 AMhow often are you calling getUserByEmail and getUserByPhoneNumber?
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dharmalchemy
11/01/2023, 5:53 AMWhile creating user then we will check, this also not in loop.
dharmalchemy
11/01/2023, 5:54 AM@Code can you give main account email here?
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rp_st
11/01/2023, 6:35 AM@dharmalchemy ??
rp_st
11/01/2023, 6:35 AMcan you also add the payment details on your dashboard?
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dharmalchemy
11/01/2023, 6:41 AM@Code
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rp_st
11/01/2023, 6:50 AMalso, the number of requests are very low right now - are you facing 429?
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dharmalchemy
11/01/2023, 6:52 AMright, as of now we are not facing 429
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rp_st
11/01/2023, 6:52 AMhmmm. So when was the last timew you got 429?
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dharmalchemy
11/01/2023, 6:58 AMAt 2023-11-01 03:46 IST
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rp_st
11/01/2023, 6:59 AMok. So we have increased the rate limit to 200 rps.
rp_st
11/01/2023, 6:59 AMLmk if you face the same rate limit issues.
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dharmalchemy
11/01/2023, 6:59 AMokay sure
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rp_st
11/01/2023, 7:00 AMplease add the payment details asap, so we can start a subscription for the higher rate limits
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dharmalchemy
11/01/2023, 7:03 AM@Code please look into this
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Code
11/01/2023, 1:37 PMYes, going to email Randstad about this today
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rp_st
11/01/2023, 1:39 PMSounds good. If you get 429 again, please let me know. The limit now is 200 rps with a burst of 300. We can further increase it if you get 429
rp_st
11/02/2023, 4:42 AMHey @Code @dharmalchemy did you see any 429s yest?
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Code
11/02/2023, 5:30 AMI haven't monitored closely today. I'll setup a cloudwatch alarm from the logs tomorrow to alert me if we start to see 429's
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rp_st
11/02/2023, 5:30 AMokay
rp_st
11/02/2023, 5:30 AMalso, did you get a chance to add the card details yet?
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Code
11/02/2023, 5:31 AMNot yet, I messaged Adi about it tho, he can provide more detail
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rp_st
11/02/2023, 5:32 AMalright!
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Adiboi
11/06/2023, 8:52 PM@Code I've replied on DM but havent heard back. Please ensure card details are added in the next few days to prevent any disruption in services
CC @dharmalchemy
c
Code
11/06/2023, 8:56 PMWill do
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