connecting to the core issue
# support-questions-legacyr
rp_st
08/09/2023, 11:16 AMhey @michaelliv have you tried clearing your local DNS cache on your machine?
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michaelliv
08/09/2023, 11:19 AMJust tried it, the issue persists. It times out after 10 seconds.
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rp_st
08/09/2023, 11:19 AMhmm. Tagging @kakashi_44 to help here.
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michaelliv
08/09/2023, 11:19 AMThanks @rp_st
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rp_st
08/09/2023, 11:20 AMcan you post what you see on the browser here once again? For @kakashi_44 's reference
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michaelliv
08/09/2023, 11:20 AMr
rp_st
08/09/2023, 11:21 AMand whats the error on the main UI?
rp_st
08/09/2023, 11:21 AMthat the browser shows
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michaelliv
08/09/2023, 11:21 AMmichaelliv
08/09/2023, 11:22 AMNow it fails on my phone's hotspot as well. so I'm not sure what's going on...
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rp_st
08/09/2023, 11:23 AM Copy code
https://dev-729e3271248311ee9fa15fb58a3e1b69-us-east-1.aws.supertokens.io:3570/m
michaelliv
08/09/2023, 11:24 AMYeah, that's the endpoint that fails for me. Does it work for you?
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rp_st
08/09/2023, 11:24 AMyup it does. Thats the strange thing
rp_st
08/09/2023, 11:24 AMand none of our healthchecks are failing for it
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michaelliv
08/09/2023, 11:25 AMI'll restart my PC, maybe its something silly.
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rp_st
08/09/2023, 11:25 AMright, but then its happening on your phone as well.
rp_st
08/09/2023, 11:26 AMif it still persists, can you try a VPN and then connect to it? What happens?
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michaelliv
08/09/2023, 11:31 AMOkay its definitely something silly but I'm not sure what. It does work when I browse there directly from my phone.
Will try to reset the router.
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rp_st
08/09/2023, 11:31 AMyeaaa. fair enough
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michaelliv
08/09/2023, 11:36 AMYear reseting the router solved it. I'm deleting this out of shame. thank you @rp_st you've been awesome!
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rp_st
08/09/2023, 11:36 AMno worries 🙂