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connecting to the core issue
# support-questions-legacy
r
hey @michaelliv have you tried clearing your local DNS cache on your machine?
m
Just tried it, the issue persists. It times out after 10 seconds.
r
hmm. Tagging @kakashi_44 to help here.
m
Thanks @rp_st
r
can you post what you see on the browser here once again? For @kakashi_44 's reference
m
r
and whats the error on the main UI?
that the browser shows
m
Now it fails on my phone's hotspot as well. so I'm not sure what's going on...
r
Copy code
https://dev-729e3271248311ee9fa15fb58a3e1b69-us-east-1.aws.supertokens.io:3570/
m
Yeah, that's the endpoint that fails for me. Does it work for you?
r
yup it does. Thats the strange thing
and none of our healthchecks are failing for it
m
I'll restart my PC, maybe its something silly.
r
right, but then its happening on your phone as well.
if it still persists, can you try a VPN and then connect to it? What happens?
m
Okay its definitely something silly but I'm not sure what. It does work when I browse there directly from my phone. Will try to reset the router.
r
yeaaa. fair enough
m
Year reseting the router solved it. I'm deleting this out of shame. thank you @rp_st you've been awesome!
r
no worries 🙂
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SuperTokens is an open source authentication solution offering features like: Different types of login: Email / password, Passwordless (OTP or Magic link based).

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