[passwordless] I'm having this issue where the aut...
# support-questions-legacyp
pepegc
04/20/2022, 3:13 PM[passwordless] I'm having this issue where the authentication does not work on mobiles, but it does work on desktops, any ideas on what it could be about? It's the same web app, same everything
r
rp_st
04/20/2022, 3:24 PMCan you please be more specific @pepegc
p
pepegc
04/20/2022, 3:31 PMr
rp_st
04/20/2022, 3:33 PMCan you enable debug logging and then show me the output of that?
rp_st
04/20/2022, 3:33 PMAlso, which mobile SDK of ours are you using?
p
pepegc
04/20/2022, 3:34 PMso I have an email form, followed by the code form. email went in, I received the code, typed the code, yet wasn't authorized
pepegc
04/20/2022, 3:34 PMnot using a particular mobile SDK. There's one? I'm using the python SDK in the backend
r
rp_st
04/20/2022, 3:35 PMYou need to use our frontend SDK for it to work.
rp_st
04/20/2022, 3:35 PMWe have SDK for react native
rp_st
04/20/2022, 3:35 PM(From mobile side)
rp_st
04/20/2022, 3:35 PMThe SDK helps with session management which is what keeps the user logged in post sign in
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pepegc
04/20/2022, 3:36 PMI'm using your vanilla JS recipe with your frontend sdk
pepegc
04/20/2022, 3:37 PMI built my own UI
pepegc
04/20/2022, 3:37 PMshouldn't that work with mobiles too?
r
rp_st
04/20/2022, 3:37 PMNo. That’s only for the web
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pepegc
04/20/2022, 3:37 PMthis is also web, just on the mobile
pepegc
04/20/2022, 3:37 PMplease don't tell me it's different
pepegc
04/20/2022, 3:38 PMsafari on an iphone
r
rp_st
04/20/2022, 3:38 PMOhhh. I see. Well. Then it should work
rp_st
04/20/2022, 3:38 PMI misunderstood
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pepegc
04/20/2022, 3:38 PMoh ok
pepegc
04/20/2022, 3:38 PMhad a small heart attack for a sec
pepegc
04/20/2022, 3:38 PM😄
r
rp_st
04/20/2022, 3:38 PMCan you enable debug logging on the backend and show me the output?
rp_st
04/20/2022, 3:39 PMAnd does it work for safari desktop?
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pepegc
04/20/2022, 3:41 PMdamn I just tried and it does not
pepegc
04/20/2022, 3:42 PMa few test users told me they had issues loggin in from their mobiles, I guess they were all using iphones with safari
pepegc
04/20/2022, 3:42 PMhow do u even open dev tools on safari.. .gimme a sec
r
rp_st
04/20/2022, 3:44 PMSo I think I know the issue. It’s cause safari disabled third party cookies by default
rp_st
04/20/2022, 3:45 PMIs your api domain and website domain on different domains?
p
pepegc
04/20/2022, 3:46 PMyes, they area
r
rp_st
04/20/2022, 3:47 PMThat’s why it’s not working
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pepegc
04/20/2022, 3:47 PMbut it works on other browsers... I've taken care of cors and allowed origins
pepegc
04/20/2022, 3:48 PMdo u know of a workaraound?
r
rp_st
04/20/2022, 3:48 PMTo solve it, you need to setup a domain for your api that has the same domain (with different sub domain) to query your api
rp_st
04/20/2022, 3:48 PMIt’s working on other browsers cause they don’t disable third party cookies by default.
rp_st
04/20/2022, 3:49 PMAnd then you would need to change the apiDomain on frontend and backend to be that domain
p
pepegc
04/20/2022, 3:49 PMright
pepegc
04/20/2022, 3:49 PMso api.mydomain.com would work?
r
rp_st
04/20/2022, 3:49 PMYup! It would
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pepegc
04/20/2022, 3:49 PMIma try that and get back to you, thanks for the help
pepegc
04/20/2022, 4:00 PMbtw how do you deal with this if I was consuming an external api?
r
rp_st
04/20/2022, 4:13 PMWhat do you mean?
p
pepegc
04/20/2022, 4:28 PMahh no, the problem is the third party cookies, not third party requests... ?
r
rp_st
04/20/2022, 4:28 PMYup.
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pepegc
04/20/2022, 5:37 PMit's working, thanks!
pepegc
04/20/2022, 5:37 PMexcellent catch
r
rp_st
04/20/2022, 5:38 PMThanks! 😄
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