[passwordless] I'm having this issue where the aut...
# support-questionsp
pepegc
04/20/2022, 3:13 PM[passwordless] I'm having this issue where the authentication does not work on mobiles, but it does work on desktops, any ideas on what it could be about? It's the same web app, same everything
r
rp
04/20/2022, 3:24 PMCan you please be more specific @pepegc
rp
04/20/2022, 3:33 PMCan you enable debug logging and then show me the output of that?
rp
04/20/2022, 3:33 PMAlso, which mobile SDK of ours are you using?
p
pepegc
04/20/2022, 3:34 PMso I have an email form, followed by the code form. email went in, I received the code, typed the code, yet wasn't authorized
pepegc
04/20/2022, 3:34 PMnot using a particular mobile SDK. There's one? I'm using the python SDK in the backend
r
rp
04/20/2022, 3:35 PMYou need to use our frontend SDK for it to work.
rp
04/20/2022, 3:35 PMWe have SDK for react native
rp
04/20/2022, 3:35 PM(From mobile side)
rp
04/20/2022, 3:35 PMThe SDK helps with session management which is what keeps the user logged in post sign in
p
pepegc
04/20/2022, 3:36 PMI'm using your vanilla JS recipe with your frontend sdk
pepegc
04/20/2022, 3:37 PMI built my own UI
pepegc
04/20/2022, 3:37 PMshouldn't that work with mobiles too?
r
rp
04/20/2022, 3:37 PMNo. That’s only for the web
p
pepegc
04/20/2022, 3:37 PMthis is also web, just on the mobile
pepegc
04/20/2022, 3:37 PMplease don't tell me it's different
pepegc
04/20/2022, 3:38 PMsafari on an iphone
r
rp
04/20/2022, 3:38 PMOhhh. I see. Well. Then it should work
rp
04/20/2022, 3:38 PMI misunderstood
p
pepegc
04/20/2022, 3:38 PMoh ok
pepegc
04/20/2022, 3:38 PMhad a small heart attack for a sec
pepegc
04/20/2022, 3:38 PM😄
r
rp
04/20/2022, 3:38 PMCan you enable debug logging on the backend and show me the output?
rp
04/20/2022, 3:39 PMAnd does it work for safari desktop?
p
pepegc
04/20/2022, 3:41 PMdamn I just tried and it does not
pepegc
04/20/2022, 3:42 PMa few test users told me they had issues loggin in from their mobiles, I guess they were all using iphones with safari
pepegc
04/20/2022, 3:42 PMhow do u even open dev tools on safari.. .gimme a sec
r
rp
04/20/2022, 3:44 PMSo I think I know the issue. It’s cause safari disabled third party cookies by default
rp
04/20/2022, 3:45 PMIs your api domain and website domain on different domains?
p
pepegc
04/20/2022, 3:46 PMyes, they area
r
rp
04/20/2022, 3:47 PMThat’s why it’s not working
p
pepegc
04/20/2022, 3:47 PMbut it works on other browsers... I've taken care of cors and allowed origins
pepegc
04/20/2022, 3:48 PMdo u know of a workaraound?
r
rp
04/20/2022, 3:48 PMTo solve it, you need to setup a domain for your api that has the same domain (with different sub domain) to query your api
rp
04/20/2022, 3:48 PMIt’s working on other browsers cause they don’t disable third party cookies by default.
rp
04/20/2022, 3:49 PMAnd then you would need to change the apiDomain on frontend and backend to be that domain
p
pepegc
04/20/2022, 3:49 PMright
pepegc
04/20/2022, 3:49 PMso api.mydomain.com would work?
r
rp
04/20/2022, 3:49 PMYup! It would
p
pepegc
04/20/2022, 3:49 PMIma try that and get back to you, thanks for the help
pepegc
04/20/2022, 4:00 PMbtw how do you deal with this if I was consuming an external api?
r
rp
04/20/2022, 4:13 PMWhat do you mean?
p
pepegc
04/20/2022, 4:28 PMahh no, the problem is the third party cookies, not third party requests... ?
r
rp
04/20/2022, 4:28 PMYup.
p
pepegc
04/20/2022, 5:37 PMit's working, thanks!
pepegc
04/20/2022, 5:37 PMexcellent catch
r
rp
04/20/2022, 5:38 PMThanks! 😄
3 Views