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#support-questions
Title
# support-questions
p
Pontus
04/19/2022, 4:11 PMhello - I run offscript.io - we have a problem where our users don't get the setup a new password whne the users request so
r
rp
04/19/2022, 4:12 PMHey @Pontus
Are you saying that the users are not getting the password reset email?
p
Pontus
04/19/2022, 4:13 PMexactly!
r
rp
04/19/2022, 4:14 PMIs your backend in serverless env?
Like aws lambda?
p
Pontus
04/19/2022, 4:14 PMyes
r
rp
04/19/2022, 4:15 PMGot it. And are you using our default email sending service? Or have you provided a callback to send them email yourself?
p
Pontus
04/19/2022, 4:16 PM@yuriy is here now aas well
he is our new cto
so we have some info that is currently not in anyones head
hehe
y
yuriy
04/19/2022, 4:16 PMHey!
r
rp
04/19/2022, 4:16 PMHi @yuriy ! Nice to meet you too
y
yuriy
04/19/2022, 4:17 PMI will figure that out and let you know the answer tomorrow morning
p
Pontus
04/19/2022, 4:17 PMcan u see the from the logs if I click request pass?
y
yuriy
04/19/2022, 4:17 PMI am 90% sure that we are using your default service
r
rp
04/19/2022, 4:17 PMSending the email is done from the backend SDK side. And not the core. So it’s all on your side
Ok. Got it
What’s the supertokens.init on the backend?
I mean the config you have provided for it
Can I see that?
y
yuriy
04/19/2022, 4:19 PMAh, sorry. It seems that we have our own functionality for that
resetPasswordUsingTokenFeature: {
createAndSendCustomEmail: async (user, passwordResetURLWithToken) => {
const { id } = user
await fetchApi(
${websiteDomain}/api/users/emailr
rp
04/19/2022, 4:20 PMRight.
y
yuriy
04/19/2022, 4:20 PMHaven't touched this part of the codebase yet 🙂
r
rp
04/19/2022, 4:20 PMCan I see the supertokens.init config code on the backend please?
I think I know what might be misconfigured. R
y
yuriy
04/19/2022, 4:22 PMThis is the entire backend config
r
rp
04/19/2022, 4:23 PMAh. Seems right to me.
Can you check logs for your email service to see if that’s getting called all the time?
y
yuriy
04/19/2022, 4:28 PMYes, I will do that tomorrow and get back to you. Unfortunately, I need to run now. Thanks a lot for your help 🙂
Thanks a lot for your help, @rp! We have figured out that the emails are getting through with supertokens, so the issue is probably on our emails service's side
I think we can park this case for now 🙂
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