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Title
l

Luxaaa

10/28/2022, 6:22 PM
Hello, Sometimes i am getting the error
supertokens_python.exceptions.GeneralError: No SuperTokens core available to query
. Is this caused by network issues? (i am using the managed service)
r

rp

10/28/2022, 6:36 PM
Hey!
Yea. Is your internet connection stable?
l

Luxaaa

10/28/2022, 8:00 PM
it shoulb be. i never noticed issues with other apps / services
r

rp

10/28/2022, 8:01 PM
Hmmm. We haven’t noticed any issues with the core service on our end. How often does this happen?
We use AWS as our infra provider by the way.
l

Luxaaa

10/28/2022, 9:38 PM
I have only seen this error 2 or 3 times in the last 2 weeks. So it isn't a big problem
r

rp

10/29/2022, 4:39 AM
Hmm. Ok. If it happens again, please let me know at that time. So in case there is anything on our side, I can have a look. Thanks