I m getting an error access supertokens db 603466164219281420 #general

error:  pgConnect: Error: getaddrinfo EAI_AGAIN us-east-1-cluster-dev-1.cluster-cef2h4iyk59c.us-east-1.rds.amazonaws.com
    at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:71:26)

log file

01/10/2023, 6:45 PM

Ok thanks

We will fix it within 24 hours.

funk101

01/10/2023, 6:45 PM

ok, np

thanks

01/10/2023, 6:45 PM

Thanks

funk101

01/10/2023, 6:51 PM

is UserManagement down too?

01/10/2023, 6:51 PM

Nope. That should work. Everything else should be working

funk101

01/10/2023, 6:53 PM

hmm, I'm getting this

Server Error:

Failed to load user list. Please refresh to try again.

http://localhost:3000/api/auth/dashboard

01/10/2023, 6:53 PM

Can you check the backend for error logs?

funk101

01/10/2023, 6:54 PM

error - Error: SuperTokens core threw an error for a GET request to path: '/users' with status code: 500 and message: Internal Error

    at Querier.<anonymous> (G:\Documents\Projects\LaCasting-BitBucket-Repo\lacastinginc\node_modules\supertokens-node\lib\build\querier.js:252:31)
    at Generator.throw (<anonymous>)
    at rejected (G:\Documents\Projects\LaCasting-BitBucket-Repo\lacastinginc\node_modules\supertokens-node\lib\build\querier.js:22:44)
    at processTicksAndRejections (node:internal/process/task_queues:96:5) {      
  page: '/api/auth/[[...path]]'
}

01/10/2023, 6:54 PM

I see. Ok thanks. We will check it out

funk101

01/10/2023, 6:55 PM

01/10/2023, 6:57 PM

Can you please dm me your email you used to sign up for supertokens service?

funk101

01/10/2023, 6:58 PM

jeff@lacastinginc.com

01/10/2023, 6:58 PM

Thanks

hey @funk101 can you please visit the supertokens.com dashbaord and check your connection info for the postgresql db? They may have changed after we did the migration.

@funk101 did you manually remove users from the emailpassword table?

I think you had removed them from that table but not the all_auth_recipe table and that caused this 500 issue. Next time, i would recommend you call the delete API instead of manually removing users.

funk101

01/11/2023, 8:34 AM

Yes, user management is up now

01/11/2023, 8:36 AM

cool

funk101

01/12/2023, 2:02 PM

good day, I'm still getting these errors on signIns/signUps/signOuts in dev

error:  pgConnect: Error: getaddrinfo EAI_AGAIN us-east-1-cluster-dev-1.cluster-cef2h4iyk59c.us-east-1.rds.amazonaws.com
    at GetAddrInfoReqWrap.onlookup [as oncomplete] (node:dns:71:26)

01/12/2023, 2:03 PM

@kakashi_44 can help here

kakashi_44

01/12/2023, 2:07 PM

Hey @funk101 , the database connection host has been changed to

us-east-1-cluster-dev-serverless.cluster-cef2h4iyk59c.us-east-1.rds.amazonaws.com

. Please try with this and let me know if you're still facing the issue

funk101

01/12/2023, 2:11 PM

ok, that worked, thanks

kakashi_44

01/12/2023, 2:18 PM

awesome 👍

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