Hi Have you set up an instance of SuperTokens core to work w

Question

Hi Have you set up an instance of SuperTokens core to work with

nkshah2 · Answer

You would normally provide a URL for this instance in the backend SDK during initialisation

jamesl · Answer

How to setup an instance of Supertokens core

jamesl · Answer

I just did like this

nkshah2 · Answer

Deleting the message since it had your API key can you confirm that the core instance is up

rp · Answer

can you copy the connection URI and navigate to that on your browser

rp · Answer

do you see Hello message back

jamesl · Answer

Yes

jamesl · Answer

I can see

rp · Answer

right So check the backend SDk config

rp · Answer

make sure you have set the correct conntionURI in supertokens init and the right API key

jamesl · Answer

That s correct

jamesl · Answer

It works well in dev mode on localhost

rp · Answer

hmm The core is working cause you got the hello back

rp · Answer

but your backend sdk can t reach the core that s weird

jamesl · Answer

but when I deploy the backend on https api xxxx com

jamesl · Answer

frontend is https xxxx com

rp · Answer

do you have some firewall setting in your server that prevents outgoing connections

rp · Answer

double check env vars

jamesl · Answer

I hardcoded the env vars for now

rp · Answer

hmm

rp · Answer

Can you see how

jamesl · Answer

I used cpanel to deploy this

jamesl · Answer

if so which port I should open

jamesl · Answer

I am using managed service so Idon t think it s firewall problem

rp · Answer

hmm Im really not sure what the issue could be But something on your end is preventing your api process to talk to the supertokens core

rp · Answer

the way you have configured the connectionURI and api key seems fine

jamesl · Answer

if my connection uri is https prod 700890c1933611edb37a4d2da2eb46c0 us east 1 aws supertokens io 3567

jamesl · Answer

may i need to open 3567 port on my server

rp · Answer

you wouldn t need to

rp · Answer

cause you only need to open ports for incoming connections not outgoing

rp · Answer

instead check for firewall settings for outgoing connections

rp · Answer

maybe also ssh into your server and run ``` curl https prod 700890c1933611edb37a4d2da2eb46c0 us east 1 aws supertokens io 3567 ``` What do you see

jamesl · Answer

absolutely there is problem in firewall

rp · Answer

hm So this is probably some issue with your firewall setting Cause if you try and run this command from your personal computer like i did it works

jamesl · Answer

Yes

rp · Answer

does the curl command work on your personal machine

jamesl · Answer

Yes

jamesl · Answer

surely

rp · Answer

that means the core is working fine

rp · Answer

the fact that your server can t reach it it means there is some issue with the server s network setting

jamesl · Answer

ok let me find issue Thank you so much for your help